After receiving a user's request, GENY Special Coatings will have the person receiving the request for the first time, or a more suitable person, thoroughly understand the customer's actual needs, clarify the product application scenarios (such as highways , urban roads , rural roads, community needs, etc.), confirm the basic information such as the type of road markings , paint category, supporting facilities, whether to carry out the construction in-house or outsourced, and the construction period requirements, and formulate a customized product or service adaptation plan based on the user 's usage standards and approximate budget .
After reaching a preliminary cooperation agreement and obtaining the user's consent regarding the product or service adaptation plan , a dedicated person will be assigned to optimize the plan for the user and provide a quote based on the actual situation . For customized solutions that include services , we provide a clear, objective, and detailed integrated quote for both the product and services.
GENY Special Coatings' solutions and quotations typically include the types and quantities of coatings suitable for the scenario, recommended equipment models and quantities , a list of required traffic safety facilities , and corresponding construction (line marking, facility installation, etc.) plans. It also helps users determine the appropriate construction method (guiding users to carry out the construction themselves, recommending professional teams to handle the entire project free of charge, or recommending collaborative equipment and even skilled workers to complete the construction free of charge) .
GENY Special Coatings promises that its solutions and quotations are detailed, fairly priced, and free of hidden fees and charges, ensuring that every expense paid by users directly corresponds to clear scenario value and actual quality.
For products or services provided to users, GENY will conduct strict testing procedures before shipping and inform users of the inspection items and inspection period upon receipt. For services, after completing the project, GENY will conduct quality acceptance with users within the time agreed in advance and will fulfill the quality assurance commitments within the agreed warranty period.
When GENY Special Coatings delivers goods, it plans the optimal delivery solution based on the customer's work site (such as highways , rural roads, logistics parks , etc.) and coordinates professional logistics resources . For small packages of paint and miniature marking tools, it generally adopts a consolidation logistics method with lower freight costs to save user costs and improve delivery efficiency ; for larger procurement projects involving highways (roads), it generally adopts freight station delivery or dedicated vehicle transportation methods depending on the urgency of the delivery.
Regardless of the logistics method used, GENY will inform users of real-time tracking methods for the transportation process, ensuring that users can track the logistics progress in real time and that products are delivered to the designated delivery location on time and safely.
GENY Special Coatings provides timely, responsible, and comprehensive after-sales service guarantees based on the user's specific procurement situation. For users choosing to apply small-package coatings and their matching mini marking tools themselves, usage instructions are provided with the goods, and remote video services are available as needed. For customized services , after-sales methods are categorized according to the product type and service content to ensure comprehensive support and peace of mind. For repeat customers or large regional agents, after -sales services include standard after-sales training, training on handling common problems, a dedicated hotline service, and regular inspection services .
